Terms of service

Terms of Service

Effective date: October 8, 2026

This website is operated by ColdCare Lab LLC. Throughout the site, “we,” “us,” and “our” refer to ColdCare Lab LLC. By visiting icebath.cc or purchasing from us, you agree to these Terms of Service and the policies incorporated by reference.

1. Online Store Terms

You must be the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this site. You may not use our products or services for any unlawful or unauthorized purpose, transmit malicious code, interfere with the site, or violate applicable laws.

2. General Conditions

We may refuse service, limit quantities, or cancel orders when reasonably necessary, including for suspected fraud, resale, pricing errors, or misuse. Content other than payment-card information may be transferred across networks and adapted to technical requirements. Payment-card information is encrypted during transmission.

3. Product Information and Availability

We try to present product descriptions, specifications, colors, images, prices, and availability accurately. Screen displays and manufacturing variations may affect appearance. We may update prices, descriptions, or availability and may discontinue products without prior notice. Products are intended to be used only according to the supplied instructions and safety guidance.

4. Orders, Billing, and Payment

You agree to provide accurate and current order, billing, shipping, and contact information. An order confirmation does not guarantee acceptance. We may verify, reject, limit, or cancel an order and will notify you using the contact details provided. If payment has been captured for a cancelled order, the applicable amount will be refunded to the original payment method.

5. Shipping, Returns, and Warranty

Shipping, delivery estimates, returns, refunds, and warranty service are governed by our published Shipping Policy, Refund Policy, and Limited Warranty. Those policies form part of these Terms.

6. Optional Tools and Third-Party Services

The site may provide access to tools, payment services, applications, or links operated by third parties. We do not control those services and provide access to them “as is” and “as available.” Your use of third-party services is subject to their terms and privacy practices.

7. Intellectual Property

The site and its text, graphics, product images, logos, videos, software, and other content are owned by or licensed to ColdCare Lab LLC and are protected by applicable intellectual-property laws. You may use the site for personal shopping and information only. You may not reproduce, scrape, republish, sell, or exploit site content without prior written permission.

8. User Submissions

If you submit reviews, comments, photos, suggestions, or other content, you confirm that you have the right to provide it and that it does not violate another person’s rights or applicable law. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that content for operating and promoting our business. We may remove unlawful, misleading, abusive, or infringing submissions.

9. Prohibited Uses

You may not use the site to commit unlawful acts; infringe intellectual-property or privacy rights; harass or discriminate; submit false or misleading information; distribute malware; collect personal information without authority; spam, phish, scrape, or circumvent security measures; or interfere with the operation of the site.

10. Privacy

Our collection and use of personal information is described in our Privacy Policy.

11. Errors and Corrections

Information on the site may occasionally contain typographical errors, inaccuracies, or omissions relating to products, prices, promotions, shipping, or availability. We may correct errors and update information, including after an order is submitted. Where required, we will give you the opportunity to confirm or cancel an affected order.

12. Disclaimer

To the maximum extent permitted by law, the site and its content are provided “as is” and “as available.” We do not promise uninterrupted or error-free access. Nothing in these Terms excludes warranties, consumer rights, or remedies that cannot lawfully be excluded.

13. Limitation of Liability

To the maximum extent permitted by law, ColdCare Lab LLC and its officers, employees, affiliates, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the site or products. Any liability that cannot be excluded will be limited only to the extent permitted by applicable law. Product use must follow all supplied instructions and safety warnings.

14. Indemnification

You agree to indemnify and hold harmless ColdCare Lab LLC and its affiliates, officers, employees, agents, contractors, and service providers from third-party claims arising from your material breach of these Terms, unlawful use of the site, or violation of another person’s rights, to the extent permitted by law.

15. Severability and Waiver

If any provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver.

16. Governing Law

These Terms are governed by the laws applicable to ColdCare Lab LLC in the State of Delaware, United States, without limiting any mandatory consumer protections that apply where you live.

17. Changes to These Terms

We may update these Terms by posting a revised version on this site. Changes apply from the stated effective date. Continued use of the site after that date constitutes acceptance where permitted by law.

18. Contact

ColdCare Lab LLC
8 The Green, Suite R
Dover, Delaware 19901, United States
Email: info@icebath.cc

Shipping and returns address: 1251 S Rockefeller Ave, Unit B, Ontario, California 91761, United States. Please contact us before sending any return.