Privacy policy
Privacy Policy
Effective date: October 8, 2026
This Privacy Policy explains how ColdCare Lab LLC (“ColdCare,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit icebath.cc, contact us, or purchase our products.
1. Information we collect
We may collect information you provide directly, including your name, billing and shipping address, email address, phone number, account details, order information, support communications, reviews, and return or warranty documentation. Payments are processed by our payment providers; we generally do not receive complete payment-card numbers.
We also collect technical and usage information such as IP address, browser and device information, cookie identifiers, pages viewed, referral information, approximate location, and interactions with our store. We may receive information from Shopify, payment processors, shipping carriers, advertising and analytics providers, fraud-prevention services, and other service providers.
2. How we use information
We use personal information to process and deliver orders; provide customer support, returns, and warranty service; operate and improve the website; personalize store content; communicate about orders and, where permitted, marketing; prevent fraud and security incidents; comply with legal obligations; and enforce our policies.
3. Cookies and similar technologies
Our store and service providers use cookies, pixels, and similar technologies for essential store functions, preferences, analytics, security, and advertising. Where required by law, non-essential technologies are used only with consent. Available privacy or cookie controls may vary by location and browser.
4. How we share information
We may share information with service providers that help operate our business, including Shopify, payment processors, shipping and fulfilment providers, customer-support tools, analytics and advertising providers, professional advisers, and fraud-prevention services. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction. We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us.
5. Advertising and analytics
We may use analytics and advertising services to understand site use, measure campaigns, and show relevant advertising. Depending on applicable law, some disclosures for targeted advertising may be considered a “sale,” “sharing,” or use for targeted advertising. You may contact us to exercise applicable opt-out rights and may also use any privacy controls presented on the site.
6. Data retention and security
We retain information for as long as reasonably necessary for orders, support, warranty service, accounting, dispute resolution, fraud prevention, and legal compliance. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
7. International processing
Because we and our service providers operate internationally, information may be processed outside your state, province, or country. Where required, we use legally recognized safeguards for cross-border transfers.
8. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection; to withdraw consent; or to opt out of certain advertising-related processing. We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law. We will not unlawfully discriminate against you for exercising a privacy right.
9. Children
Our store is not directed to children, and we do not knowingly collect personal information from children below the age required by applicable law. A parent or guardian may contact us regarding a child’s information.
10. Third-party links
The site may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
11. Changes to this policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted here with a new effective date.
12. Contact us
To ask a privacy question or submit a request, contact:
ColdCare Lab LLC
8 The Green, Suite R
Dover, Delaware 19901, United States
Email: info@icebath.cc
Phone / SMS: +1 858 251 9977