Shipping policy
Shipping Policy
Effective date: October 8, 2026
This Shipping Policy applies to orders placed through icebath.cc, operated by ColdCare Lab LLC.
1. Shipping destinations and charges
We ship to eligible destinations in the United States and selected international markets. Available shipping methods, charges, and any free-shipping eligibility are shown at checkout before payment. Free shipping is not available for every product, destination, or service level.
2. Order processing
In-stock orders are normally processed within 3–5 business days after payment and order verification. Orders placed on weekends or public holidays begin processing on the next business day. Pre-order, back-order, customized, oversized, or commercial products may require additional time; any known estimate will be shown on the product page or confirmed by email.
3. Delivery estimates
Estimated transit times depend on destination, product size, inventory location, and shipping method. Typical delivery after dispatch is approximately 7–35 business days. Estimates are not guaranteed and may be affected by customs, carrier disruptions, weather, holidays, remote-area service, or other circumstances outside our reasonable control.
4. Tracking and split shipments
When tracking is available, we will send it to the email address or phone number supplied with the order. Tracking may take 1–3 business days to update after dispatch. An order containing multiple items may arrive in separate shipments.
5. Address changes
Customers are responsible for providing a complete and accurate delivery address. Contact info@icebath.cc immediately if a correction is needed. We cannot guarantee changes after an order enters fulfilment, and additional carrier charges caused by an incorrect address may be the customer’s responsibility.
6. International orders
Unless checkout states otherwise, the recipient is responsible for import duties, taxes, customs charges, brokerage fees, and local compliance requirements. Customs processing may delay delivery. Products and electrical configurations may not be available in every market.
7. Delivery inspection and shipping damage
Inspect the package and product promptly after delivery. If an item arrives damaged, incomplete, or incorrect, retain all packaging and contact us as soon as possible with the order number and clear photographs or video. Do not discard packaging until the claim is resolved.
8. Lost or marked-delivered packages
If tracking shows delivered but the package cannot be located, check the delivery area and contact the carrier first, then notify us. We will assist with a carrier investigation where available. Claims are reviewed based on tracking, delivery confirmation, and carrier findings.
9. Returns
Returns are governed by our Refund Policy. Do not ship a return without written authorization. Our shipping and fulfilment facility is 1251 S Rockefeller Ave, Unit B, Ontario, California 91761, United States; the authorized return destination may vary by product or order.
10. Contact
ColdCare Lab LLC
8 The Green, Suite R
Dover, Delaware 19901, United States
Email: info@icebath.cc
Phone / SMS: +1 858 251 9977